Refund Policy & Satisfaction Guarantee

To eliminate any uncertainty, we provide a 24-Hour Free Trial pass with no payment details required. We strongly encourage all new customers to test server stability, channel selection, and picture quality on their specific hardware and home broadband connection before ordering a paid subscription.

2. Refund Eligibility (7-Day Technical Guarantee)

If you encounter technical issues that prevent you from using our service, and our support desk is unable to resolve the issue within 48 hours of reporting, you may be eligible for a refund under the following conditions:

• The refund request is submitted within 7 days of your initial subscription purchase.
• You have contacted our technical support desk to allow our team to assist with playlist configuration, DNS adjustments, or alternate server routing.
• The technical disruption is verified to stem from our server infrastructure rather than an inadequate local internet connection (below our 15 Mbps recommendation) or incompatible third-party hardware.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Requests made after the 7-day initial guarantee window has expired.
• Subscription renewals after an initial paid period has been completed successfully.
• Accounts suspended for deliberate violation of our Terms of Service (e.g., unauthorized re-streaming or multiple concurrent connections on a single-line pass).
• Temporary ISP-level blocks where the user declines to apply standard recommended DNS or VPN configurations.

4. How to Request Assistance or a Refund

To initiate a review, please contact our support team with your order reference number and a brief description of the technical issue encountered:

• WhatsApp Priority Support: +44 7476 616573
• Support Desk: Customer Support Page

Approved refunds will be processed back to the original method of payment within 3 to 7 business days.