Privacy Policy
Last updated: January 2026. BestXtream IPTV is committed to upholding user privacy, adhering to UK Data Protection principles and the General Data Protection Regulation (GDPR).
1. Information We Collect
We adhere to strict data minimization principles. We only collect details essential to provisioning and maintaining your streaming connection:
- Contact Details: Your name, email address, or WhatsApp telephone number provided when requesting a trial or ordering a subscription pass.
- Device Information: Device type (e.g. Amazon Firestick, Smart TV, Apple iOS) and MAC address or device key only when required to provision native player apps (such as IBO Player or Smart IPTV).
- Technical Diagnostics: Temporary connection logs strictly utilized to monitor server performance, resolve buffering issues, and balance load nodes.
2. How We Use Your Information
Your information is used exclusively for:
- Dispatching account credentials and playlist URLs directly to your inbox or WhatsApp.
- Providing 24/7 human technical support and setup guidance.
- Detecting and resolving network connectivity issues across UK broadband providers.
We never sell, rent, monetize, or disclose your personal contact information or usage habits to third parties or advertising networks.
3. Security & 256-Bit SSL Encryption
All communications with our website and API endpoints are protected using industry-standard TLS/SSL 256-bit encryption. Credential storage and management follow secure encryption protocols to protect your privacy at all times.
4. Cookies & Tracking
Our website uses minimal, strictly necessary cookies to ensure site stability, remember user preferences (such as plan selections), and maintain secure sessions. We do not use intrusive third-party cross-site trackers.
5. Your Data Rights
Under UK GDPR, you retain the right to:
- Request a copy of the personal details we hold associated with your account.
- Request correction or complete erasure of your contact details upon subscription expiry ("Right to be Forgotten").
- Withdraw consent to receive courtesy renewal reminders at any time.
6. Privacy Inquiries
For any privacy-related requests or data deletion questions, please contact our support desk:
• Online Desk: Contact Customer Support
• WhatsApp Helpline: +44 7476 616573